Privacy Policy
Effective Date: 1st Jan 2025
Mandrake is committed to protecting your privacy. This policy explains how we collect, use, and protect your information.
1. Data Collection
- We collect and record audio and transcriptions of conversations to provide and improve our services.
- Additional information collected includes account details (e.g., name, email) and usage data.
2. Data Retention and Deletion
- Recordings and transcriptions are retained for 90 days.
- Users may request data deletion by contacting team@callmandrake.com.
3. Data Sharing
- Data may be shared with trusted third-party services, including Deepgram, Elevenlabs, OpenAI, and Azure, solely for service provision.
- These third parties are obligated to protect your data.
4. Security Measures
- Mandrake uses encryption and access controls to protect user data.
5. International Data Transfers
- User data may be transferred to and processed in countries outside of your own. By using Mandrake, you consent to these transfers.
6. Children’s Privacy
- Mandrake is not intended for use by individuals under 18. We do not knowingly collect data from children.
7. Cookies and Tracking
- We use cookies and similar technologies to enhance your experience and analyze usage.
8. AI Bias and Transparency
- AI outputs may contain biases or inaccuracies. Mandrake continuously works to minimize these issues.
9. No Emergency Use
- Mandrake’s services must not be used for emergencies. Dial appropriate emergency services in such situations.
10. Changes to Policy
- We may update this Privacy Policy. Significant changes will be communicated via phone.
Contact Information
For questions or concerns, contact us at:
- Email: team@callmandrake.com